Underwriting Assistant (Urbandale, IA) - Detail-Oriented | Process-Focused | Customer Support Specialist
R&A has a full-time opening for a Underwriting Assistant. As part of our standard hiring process, please copy and paste the link below into your browser to complete a short survey:
https://go.cultureindex.com/p/g6dSB3UdAR
Do you thrive on precision, structure, and clearly defined procedures? Are you someone who enjoys digging into details, following through on tasks, and delivering top-notch service? If you’re organized, dependable, and take pride in supporting a team, we want to talk to you.
We’re seeking a proactive and detail-driven Underwriting Assistant to support our Underwriting department. In this role, you’ll manage administrative and customer service tasks related to insurance policy renewals, new applications, and updates—ensuring accurate data handling and seamless communication with clients and internal teams.
What You'll Do:
- Be the first point of contact for incoming calls and inquiries, providing courteous and knowledgeable support
- Communicate confidently with agents, brokers, and policyholders via phone and email
- Gather, track, and follow up on documentation for new and renewal insurance applications
- Maintain a follow-up system to ensure timely receipt of required materials
- Enter, update, and manage detailed data in internal systems and Excel
- Draft concise correspondence and internal notes
- Collaborate with the team, accept feedback, and contribute to a culture of continuous improvement
- Additional duties as needed
What We’re Looking For:
- Strong attention to detail and accuracy with the ability to prioritize
- Excellent verbal and written communication skills
- High level of organization with the ability to multitask
- Comfort using databases, Microsoft Excel, and internal systems
- Customer service or administrative experience—insurance background a plus
- A dependable team player with a desire to learn and grow
About Us:
R&A Risk Professionals is the Managing General Agent for PMMIC Insurance, specializing in pollution liability coverage for petroleum storage tanks. From our Urbandale, Iowa office, we provide full-service support—including underwriting, inspections, claims, and customer service.
We’re a small but growing company that values accuracy, professionalism, and collaboration. Our close-knit team of dedicated professionals is passionate about delivering high-quality service and building lasting client relationships. If you're looking for a stable environment where your contributions are seen and valued, you’ll feel right at home here.
Why Join Us?
- Supportive, family-oriented culture
- Opportunities for professional development
- A team that values quality, accountability, and innovation
- Your work directly impacts our success
Are you ready to join a high-growth company where your attention to detail and reliability make a real impact? We’ll know if you’re the right fit. Apply now! Interested applicants should submit their resumes to careers@pmmic.com.
Thank you for your interest in applying for the Underwriting Assistant position. As part of our standard hiring process, please copy and paste the link below into your browser to complete a short survey:
https://go.cultureindex.com/p/g6dSB3UdAR
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Schedule: Monday to Friday
Supplemental Pay: Bonus opportunities
Education: High school or equivalent (Required)
Ability to Commute: Urbandale, IA 50322 (Required)
Work Location: In person